Privacy Policy

Last Updated: 1 October 2026

DWC-FS respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit the DWC-FS website or contact us through our website.

1. Information We Collect

When you use our website, we may collect information that you voluntarily provide to us, including:

  • Your name and surname

  • Email address

  • Telephone number

  • Business name

  • Information included in your enquiry or message

  • Any other information you choose to provide

We may also automatically collect limited technical information, such as your IP address, browser type, device type, and information about how you use our website.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiries

  • Provide information about our services

  • Prepare quotations where requested

  • Communicate with you about our services

  • Improve our website and services

  • Maintain appropriate business records

  • Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to your interaction with DWC-FS unless permitted or required by law.

3. Contact Forms

If you submit an enquiry through our website, the information you provide will be used to respond to your request.

Please avoid submitting confidential financial, banking, tax, identification, or other sensitive information through a general website contact form.

Where sensitive or confidential information is required, we will provide an appropriate method for securely submitting the information.

4. Sharing Your Information

DWC-FS does not sell or rent your personal information.

We may share information where reasonably necessary to:

  • Provide our services;

  • Use trusted service providers that assist us in operating our website or business;

  • Comply with legal, regulatory, or professional obligations; or

  • Protect our rights, systems, and business.

Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf protect that information appropriately.

5. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us understand website traffic and improve the user experience.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

6. Third-Party Services

Our website may use third-party services such as website hosting, analytics, security, forms, or other technical services.

These services may process certain information in order to provide their functionality. Third-party providers are responsible for their own privacy practices and policies.

Our website may also contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

7. Protecting Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required by applicable law or other legitimate business requirements.

9. Your Privacy Rights

In accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA), you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of information where legally permitted;

  • Object to certain processing of your information; and

  • Withdraw consent where processing is based on consent.

To exercise an applicable privacy right, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how DWC-FS handles personal information, please contact us:

Have any questions?